Return & Refund
At iconoz.lk, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Returns
- Eligibility: Items can be returned within 07 days of delivery. To be eligible for a return, the product must be:
- Unused and in the same condition as received.
- In its original packaging with all tags and labels intact.
- Non-Returnable Items: The following items are not eligible for returns:
- Perishable goods (e.g., food, supplements).
- Personal care products (e.g., opened cosmetics).
- Customized or personalized items.
- Clearance or sale items.
- Return Process: To initiate a return:
- Contact our support team at support@iconoz.lk or call us at (075 075 7755)
- Provide your order number and reason for the return.
- Our team will guide you through the next steps and issue a Return Authorization (RA) number if applicable.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
2. Refunds
- Refund Eligibility:
- Once we receive your returned item, it will be inspected.
- If approved, we will process your refund within 7 business days.
- Refund Methods:
- Refunds will be issued to the original payment method or as store credit, based on your preference.
- Partial Refunds: Partial refunds may be granted for items returned in a condition different from their original state (e.g., damaged, missing parts).
- Non-Refundable Scenarios:
- Items returned beyond the 30-day window.
- Items without proper authorization or those that fail to meet return criteria.
3. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@iconoz.lk with photos of the product and packaging.
- We will arrange for a replacement or refund at no additional cost.
4. Exchange Policy
- We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@iconoz.lk.
5. Contact Us
For any questions or concerns about your return or refund, please reach out to us:
- Email: support@iconoz.lk
- Phone: 075 075 7755]
- Address: Ambagamuwa Road Gampola]
We’re committed to providing you with an excellent shopping experience and will do our best to resolve any issues promptly.
